I have lost signal from my sky signal booster to my mini box also my main sky box keeps dropping the

[Anthony672]

My main sky box keeps dropping the WiFi, my mini box has lost signal from the signal booster 

[oldfella]

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@Anthony672 wrote:

My main sky box keeps dropping the WiFi, my mini box has lost signal from the signal booster 

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Hi @Anthony672 

Try reconnecting your main Q box.

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Once the main Box is back up and running reconnect your Q booster (assume this is located between main box and mini)

1. With the booster power and wireless lights on green.
2. Hold the WPS button on your booster for 3 seconds until it flashes amber. Then hold the WPS button on the front of your Q box for 3 seconds until it flashes amber - You'll need to do it within 2 minutes.
3. After a few minutes, the connected light will turn green.

Then to connect your  mini  box carry a Network Reset found in mini box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by by WPS.
You will be asked to press the WPS button on the nearest Sky Q device (Not on the mini box as the Network reset will start the mini box WPS automatically).  Assuming  the booster is the nearest device you press the WPS on that.