I have lost SKY HD channels - how to recover them?

[PLomond]

I have tried to "upgrade" back to the HD channels  I used to have. Pressed red button to start the process only to be told I already have HD, which I do not! Cannot seem to find any way of sorting this - can someone help me please?

[oldfella]

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@PLomond wrote:

I have tried to "upgrade" back to the HD channels  I used to have. Pressed red button to start the process only to be told I already have HD, which I do not! Cannot seem to find any way of sorting this - can someone help me please?

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Hi @PLomond 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.

https://www.sky.com/help/home