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Discussion topic: I have just had my sky broadband delivered and it won’t connect to my sky Q box

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Belle70
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This message was authored by Belle70 This message was authored by: Belle70

I have just had my sky broadband delivered and it won’t connect to my sky Q box

‎02 Aug 2023 08:58 AM

My sky Q box won't connect to my sky broadband. It keeps asking me to press the wps button on the broadband hub- there isn't one? 

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GD1
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Superuser
This message was authored by GD1 This message was authored by: GD1 Answer

Re: I have just had my sky broadband delivered and it won’t connect to my sky Q box

‎02 Aug 2023 09:01 AM - last edited: ‎02 Aug 2023 10:00 AM

Posted by a Superuser, not a Sky employee. Find out more

@Belle70  There is, if it's the Hub on the right, the WPS button is on the right hand side of the hub.  See 2nd image for location.

 

Hubs.png

Where's the WPS button_.png

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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GD1
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Superuser
This message was authored by GD1 This message was authored by: GD1 Answer

Re: I have just had my sky broadband delivered and it won’t connect to my sky Q box

‎02 Aug 2023 09:01 AM - last edited: ‎02 Aug 2023 10:00 AM

Posted by a Superuser, not a Sky employee. Find out more

@Belle70  There is, if it's the Hub on the right, the WPS button is on the right hand side of the hub.  See 2nd image for location.

 

Hubs.png

Where's the WPS button_.png

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Belle70
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This message was authored by Belle70 This message was authored by: Belle70

Re: I have just had my sky broadband delivered and it won’t connect to my sky Q box

‎02 Aug 2023 10:00 AM

thank you - all sorted now x

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