I have installed new fibre broadband and now I can't get an internet connection on my skyq mini boxe

[BrucieC]

I recently changed broadband supplier to a fibre operator. The broadband works fine on all my devices including my skyQ box however neither f my 2 mini boxes has an internet connection to the main box. All the help programmes say use the handset to go to Home, etc, etc but without internet the handset doesnt work! Ive tried rebooting, refreshing and resetting with no result. can anyone help? Obviously Sky are impossible tocontact to discuss even by using their chat device. Help

[nigea99]

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@BrucieC wrote:

I recently changed broadband supplier to a fibre operator. The broadband works fine on all my devices including my skyQ box however neither f my 2 mini boxes has an internet connection to the main box. All the help programmes say use the handset to go to Home, etc, etc but without internet the handset doesnt work! Ive tried rebooting, refreshing and resetting with no result. can anyone help? Obviously Sky are impossible tocontact to discuss even by using their chat device. Help

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hi @BrucieC 

The remote does not rely on the internet to work so you must have a different problem.

Try resetting the Remote by pressing & holding 7 & 9 together until the red led above the SKY logo button flashes 4 times

Once it is reset it works in IR mode and at that point & until it is paired needs direct line of sight of the SKY Q box..

Was your  broadband SKy or a different supplier  ?

[oldfella]

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@BrucieC wrote:

I recently changed broadband supplier to a fibre operator. The broadband works fine on all my devices including my skyQ box however neither f my 2 mini boxes has an internet connection to the main box. All the help programmes say use the handset to go to Home, etc, etc but without internet the handset doesnt work! Ive tried rebooting, refreshing and resetting with no result. can anyone help? Obviously Sky are impossible tocontact to discuss even by using their chat device. Help

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Hi @BrucieC 

Exactly what happens when you reboot your Mini box as follows:-

To reboot press Standby on your mini remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[BrucieC]

Hi OldFella, Thanks for the response which unfortunately seems to have dissapeared when I went to respond!

My problem with what you say is that the minibox remote does not connect to the minibox. Pushing the on/off button which is also the standbye button has no effect, I think that this is because there is no internet there. (I have replaced the batteries with new ones!)

I have tried resetting everything on the main SKYQ box but this has no effect on the mini box. In fact on System status it says that the mini boxes are connected.

[oldfella]

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@BrucieC wrote:

Hi OldFella, Thanks for the response which unfortunately seems to have dissapeared when I went to respond!

My problem with what you say is that the minibox remote does not connect to the minibox. Pushing the on/off button which is also the standbye button has no effect, I think that this is because there is no internet there. (I have replaced the batteries with new ones!)

I have tried resetting everything on the main SKYQ box but this has no effect on the mini box. In fact on System status it says that the mini boxes are connected.

Hi @BrucieC 

Not sure that you are pressing the Standby button on the mini box (not on the remote).

The Amber/Green led on the front right of the mini is the box standby button.

Have your tried pressing the Amber led on the mini (about one minute after the led turns Amber after the reboot)?

[BrucieC]

pressing 7&9 worked! I'm now just waiting for the blue screen, OK got it! now waiting for it to connect. Oh no! Message saying no internet connection - going to try your other suggestion if I can find it - for some reason the last message doesn't follow the reply

[BrucieC]

Hi OldFella, It all seemed to be working - I switched the unit off, waited 30 seconds, completed 3 questions on the screen saying that this was a new broadband and now I have been waiting for 4 minutes while the minibox is resetting your network connection.

Previously I was with sky broadband

[oldfella]

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@BrucieC wrote:

Hi OldFella, It all seemed to be working - I switched the unit off, waited 30 seconds, completed 3 questions on the screen saying that this was a new broadband and now I have been waiting for 4 minutes while the minibox is resetting your network connection.

Previously I was with sky broadband

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Hi @BrucieC 

Any chance you can try the reboot again with the mini (and TV) nearer to the main Q box?

[BrucieC]

I really appreciate your help - you have got me further than anyone in the last 2 days although I think this is not going to work as the 2 minute wait to reset is now almost 10 minutes

[nigea99]

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@BrucieC wrote:

Hi OldFella, It all seemed to be working - I switched the unit off, waited 30 seconds, completed 3 questions on the screen saying that this was a new broadband and now I have been waiting for 4 minutes while the minibox is resetting your network connection.

Previously I was with sky broadband

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In which case you may need to be aware that if you are now not with SKY broadband the minis don't connect to your wifi but connect to a wifi network generated by the SKY Q main box so you may find coverage different 

[BrucieC]

I will reboot and try to move boxes closer together but have to leave now I will try again in the morning, thank you so much

[oldfella]

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@BrucieC wrote:

I will reboot and try to move boxes closer together but have to leave now I will try again in the morning, thank you so much

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Hi @BrucieC 

Make sure that you move the mini which is the one nearest to the main Q box (when it is in its normal working position.)

[BrucieC]

Hi oldfella,

Thanks for all the advice, I did manage to get one of the mini boxes working this morning with your help. As I think you suspected, the new wifi does not have the range of the Sky broadband and that was part of the problem. I'm now looking at wifi boosters or range extenders to see if they will give me a better coverage as I am also losing connection with my audio boxes and printer! Thanks once again.

[oldfella · Accepted solution]

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@BrucieC wrote:

Hi oldfella,

Thanks for all the advice, I did manage to get one of the mini boxes working this morning with your help. As I think you suspected, the new wifi does not have the range of the Sky broadband and that was part of the problem. I'm now looking at wifi boosters or range extenders to see if they will give me a better coverage as I am also losing connection with my audio boxes and printer! Thanks once again.

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Hi @BrucieC 

Bear in mind that Q mini boxes will only connect to Sky Q boosters and not 3rd party boosters

[BrucieC]

Hi oldfella,

I didn't know that about the boosters. Problem is that my security cameras and wifi speakers need a boost. Obviously more thought needed. It's great when everything works but a nightmare for non technical people to set it up!