Discussion topic: I have had the ‘channel affected by a problem with your satellite signal’ for a week or so now.

This message was authored by: TDA1 · ‎30 Dec 2024

I have spent Christmas without sky due to what I think was a storm the week before nudging or breaking my satellite. I have waited because the advice on the app is to wait for bad weather to pass but still no luck despite calmer winds.

what do I do now?

This message was authored by: PandJ2020 · ‎30 Dec 2024

@TDA1 wrote:
what do I do now?

Call Sky to get an engineer to check the dish. (Or pay a local firm)

I am just another Sky customer and my views are my own

This message was authored by: TDA1 · ‎30 Dec 2024

Have done this just now - thank you!

This message was authored by: Daniel0210 · ‎30 Dec 2024

@TDA1

In the meantime also check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s almost certainly a dish alignment issue.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: I have had the ‘channel affected by a problem with your satellite signal’ for a week or so now.

I have had the ‘channel affected by a problem with your satellite signal’ for a week or so now.

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Re: I have had the ‘channel affected by a problem with your satellite signal’ for a week or so now.

Re: I have had the ‘channel affected by a problem with your satellite signal’ for a week or so now.

Re: I have had the ‘channel affected by a problem with your satellite signal’ for a week or so now.

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