This discussion topic has been answered Discussion topic: I have had no signal because of scaffolding but have been able to use recordings, catch up and apps.
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Message posted on 15 Apr 2023 09:55 AM
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I have had no signal because of scaffolding but have been able to use recordings, catch up and apps.
Now all of a sudden I can't and am getting a "To use this service, you need a satellite signal."
What has changed?
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Message posted on 15 Apr 2023 10:08 AM
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@RS-P Your Sky Q box needs a satellite signal to keep alive, the lack of one will render other services useless on the box.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on 15 Apr 2023 10:08 AM
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@RS-P Your Sky Q box needs a satellite signal to keep alive, the lack of one will render other services useless on the box.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 15 Apr 2023 10:13 AM
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Re: I have had no signal because of scaffolding but have been able to use recordings, catch up and a
As above, it works for a while but once restricted it won't work until a satellite signal is restored.
Message posted on 15 Apr 2023 10:13 AM
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Re: I have had no signal because of scaffolding but have been able to use recordings, catch up and a
The Sky box does a sense check after a certain time to check you have a satellite signal and it also sets a location flag for your account/card validity.
Not sure how to progress it, apart from gettting your signal back, whcih may not be possible for you yet.
Perhaps call Sky to see if they can help.
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Message posted on 15 Apr 2023 10:55 AM
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Re: I have had no signal because of scaffolding but have been able to use recordings, catch up and a
If you don't have Satellite signal, you get a 2-4 Week grace period before the box locks itself completely until you re-gain a satellite signal.
You can look into getting the dish moved onto the scaffolding temporarily if its going to be there for a while longer.
My views are my own and I will assist where possible.
Sky Q 2TB UHD, 2X Mini Box, Sky BB UF1, Booster 4
I am just a customer, If I've got something wrong feel free to tell me, If I've something right mark it as an answer
Message posted on 15 Apr 2023 11:51 AM
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Re: I have had no signal because of scaffolding but have been able to use recordings, catch up and a
@RS-PPossibly you could used "Sky Go" and use a laptop and a HDMI lead to connect them so you could watch TV etc. If Sky Go also links to your Q box you may also be able to watch your recordings. I have not tried this in the box has no satelite signal.
Message posted on 15 Apr 2023 11:56 AM
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Re: I have had no signal because of scaffolding but have been able to use recordings, catch up and a
@bob1234 wrote:@RS-P If Sky Go also links to your Q box you may also be able to watch your recordings. I have not tried this in the box has no satelite signal.
It will not work for recordings, as the card becomes locked and as expected for most channels in the Sky go Q box connected mode, if you have no satellite connection.
Some channels like the Sky Sports ones though (even in Sky Go Q box connected mode), now only stream from the internet
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Message posted on 20 May 2023 05:00 PM
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Re: I have had no signal because of scaffolding but have been able to use recordings, catch up and a
I have the same issue. But last night afater the scaffolding was erected all was well. This eveening it is saying no signal.
Message posted on 10 Jul 2023 05:00 PM
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Re: I have had no signal because of scaffolding but have been able to use recordings, catch up and a
I have the exact same issue. Scaffolding next door blocked our satellite signal (still blocking). I could still use the apps. Now it says you need satellite signal to use the apps. Have switched everthing off, left it 10min and then switched everything back on again to reboot. Still the same message and issue.
I got around it by using the voice command on the side of the sky remote. Just say the app you want and it loads up. So I don't know why it says it needs a satellite signal. It doesn't.
Message posted on 10 Jul 2023 05:21 PM
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Re: I have had no signal because of scaffolding but have been able to use recordings, catch up and a
@Leafdrop Please see the replies posted in the thread, they explain why the box stops working when there is no live signal.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 15 Oct 2023 02:06 PM
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Re: I have had no signal because of scaffolding but have been able to use recordings, catch up and a
Nice one , worked for me too
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