Re: I have had an engineer out who says I need a new sky Q box. I have all his details
Posted by a Superuser, not a Sky employee. Find out more
@Stephen43 You aren’t talking to Sky Customer Services here. This is a forum where customers try to help other customers. Your post should reappear tomorrow after being checked.
Is there a reason the engineer didn't do a box swap when there? You'll now have to call Sky to arrange a box swap. If Sky arrange that remember to take the viewing card out of the faulty box.
▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
@Stephen43 You aren’t talking to Sky Customer Services here. This is a forum where customers try to help other customers. Your post should reappear tomorrow after being checked.
Is there a reason the engineer didn't do a box swap when there? You'll now have to call Sky to arrange a box swap. If Sky arrange that remember to take the viewing card out of the faulty box.
I was wondering the same.
I have to admit I am also not sure why an engineer would specifically state you need a 32B2xxx box rather than just a replacement HDR box (either 32B1xx or 32B2xx) unless your only reason is wanting BBCiPlayer in UHD (which you would be better using your TV's own app for anyway)
