I have bought a new Sky q remote and the volume control isn’t working

[Bellwhiff]

I have bought a new Sky q remote and the volume control is not working 

[nigea99]

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@Bellwhiff wrote:

I have bought a new Sky q remote and the volume control is not working 

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hi @Bellwhiff 

May I suggest you try a reset of your remote:

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

Then press 1 & 3 together to go through to pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared

https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote