I have been through all the process but still showing please wait on recordings and on demand just a

[Barloo90]

Recordings showing please wait 

Demand showing black screen Q is spinning but no picture. Been through processes and update still not working 

[Quoman7]

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@Barloo90 wrote:

Recordings showing please wait 

Demand showing black screen Q is spinning but no picture. Been through processes and update still not working 

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Hi @Barloo90 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?