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Discussion topic: I have been talking on line for 30 minutes re sky Q boxes not working. Now need an engineer

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Avatar for IJoss
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This message was authored by: IJoss

Message posted on ‎04 Jul 2023 08:01 PM

I have been talking on line for 30 minutes re sky Q boxes not working. Now need an engineer

I have been in the phone for 30 minutes talking and trouble shooting my booster box. Nothing worked. They went to put me through to another department to book an urgent engineer and I got cut off. I need to book an urgent engineer please.

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Avatar for oldfella
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Superuser
This message was authored by: oldfella

Message posted on ‎04 Jul 2023 08:02 PM

Re: I have been talking on line for 30 minutes re sky Q boxes not working. Now need an engineer

Posted by a Superuser, not a Sky employee. Find out more
@IJoss wrote:

I have been in the phone for 30 minutes talking and trouble shooting my booster box. Nothing worked. They went to put me through to another department to book an urgent engineer and I got cut off. I need to book an urgent engineer please.

Hi @IJoss 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

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This message was authored by: Daniel0210

Message posted on ‎04 Jul 2023 08:05 PM

Re: I have been talking on line for 30 minutes re sky Q boxes not working. Now need an engineer

Posted by a Superuser, not a Sky employee. Find out more

@IJoss 

There aren't separate appointments for 'urgent' matters. 


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Sky customer since 2001
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This message was authored by: GD1

Message posted on ‎04 Jul 2023 08:13 PM

Re: I have been talking on line for 30 minutes re sky Q boxes not working. Now need an engineer

Posted by a Superuser, not a Sky employee. Find out more
@IJoss wrote:

 I need to book an urgent engineer please.

No such thing I'm afraid, opu'll get the earliest available appointment in your area.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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