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Discussion topic: I have been asked to return my sky box which I have..

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This message was authored by PaulGardner1 This message was authored by: PaulGardner1

I have been asked to return my sky box which I have..

I have been chased for sending my sky box back and I have!!

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This message was authored by GD1 This message was authored by: GD1

Re: I have been asked to return my sky box which I have..

Posted by a Superuser, not a Sky employee. Find out more

@PaulGardner1  When was it returned and do you have proof of postage?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I have been asked to return my sky box which I have..

Posted by a Superuser, not a Sky employee. Find out more

@PaulGardner1 
Have you kept your proof of posting?

Before Christmas returns were taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in then updating Sky that equipment has been received. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it’s apparently a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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