I have all sky in demand, box sets and movies package but error message is saying I need to download

[Charbar12]

I have all the upgrades, channels included in my packages, however from this morning, I cannot download anything and a error message appears, stating I need to upgrade in order to watch or download this channel?

Its happened before, but the only way I was able to get it sorted was by calling Sky agents who fixed the issue over the phone. I've tried calling them again from 8:30 pm, however they kept me on hold until closing hours of 9 pm, apparently they were extremely busy🤨 and locked off my call at 9:01pm,  (how convenient)!😤😤😤🤬 Any advice or suggestions to fix this would be most welcome please

🙏🏽 

[caesarome]

@Charbar12 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating, unfortunately, our messaging team are unable to send invites to chat at the moment. 
We would advise to contact us on this occasion to make sure your resolution is not delayed.