I have added netflix on to sky on the sky app i cant seem to sign in when i follow steps it says i

[Shani40]

I have added netflix on to sky on the sky app i cant seem to sign in when i follow steps it says it doesnt recognise my account im using sky sign in details. 

[oldfella]

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@Shani40 wrote:

I have added netflix on to sky on the sky app i cant seem to sign in when i follow steps it says it doesnt recognise my account im using sky sign in details. 

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Hi @Shani40 

Have you activated your Netflix Account?

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-netflix

[Shani40]

Ive tried following the steps it only gives me option to join or sign in i use sky email is there another way i ahould be doing it? 

[oldfella]

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@Shani40 wrote:

Ive tried following the steps it only gives me option to join or sign in i use sky email is there another way i ahould be doing it? 

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Hi @Shani40 

On your Sky Q box check that Ultimate TV or Netflix is shown in your account.

You can check this in the Q box Home menu.

Scroll down to the bottom and select My Sky.

[Shani40]

Yes it shows i have it and also shows when i look at products on my sky q app. 

[oldfella]

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@Shani40 wrote:

Yes it shows i have it and also shows when i look at products on my sky q app. 

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Hi @Shani40 

Check the following link

https://www.sky.com/help/articles/fixing-problems-with-netflix-netflix-missing-call-to-upgrade-osm

[Shani40]

Still says they cant find account with my details but sky shows i defo have netflix not sure if ive done summat wrong or not 

[Shani40 · Accepted solution]

I called sky they removed netflix and re added its working now