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Discussion topic: I have a strange issue. My sky q mini box is stuck on blue screen saying Connecting to your Sky Q Bo

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This message was authored by Stuarty This message was authored by: Stuarty

I have a strange issue. My sky q mini box is stuck on blue screen saying Connecting to your Sky Q Bo

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Stuarty
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This message was authored by Stuarty This message was authored by: Stuarty

Re: I have a strange issue. My sky q mini box is stuck on blue screen saying Connecting to your Sky

The strange thing is i can hear the TV channel it was last on. There is no issue with TV as can get Netflix etc. I've tried resetting and turning off at mains but no joy

This message was authored by Chodley This message was authored by: Chodley

Re: I have a strange issue. My sky q mini box is stuck on blue screen saying Connecting to your Sky

Posted by a Superuser, not a Sky employee. Find out more

Can you get the Home menu up?

Stuarty
Topic Author
This message was authored by Stuarty This message was authored by: Stuarty

Re: I have a strange issue. My sky q mini box is stuck on blue screen saying Connecting to your Sky

No it's just stuck on the blue screen. 

Nothing happens when you use the controller other than turning it off.

This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: I have a strange issue. My sky q mini box is stuck on blue screen saying Connecting to your Sky

Posted by a Superuser, not a Sky employee. Find out more

Hi @Stuarty   Have you tried power rebooting the Main Box (and any boosters) first?

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