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Discussion topic: I have a problem with my multiroom. The problem is with apps and the red button

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This message was authored by: C+D+Gordon

I have a problem with my multiroom. The problem is with apps and the red button

I cannot get apps or use the red button in the room with the minibox

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This message was authored by: ThePope27

Re: I have a problem with my multiroom. The problem is with apps and the red button

Hi @C+D+Gordon,

 

Try this, 

 

Home > Settings > Status > Connection to Sky Q box > Rectivate > Confirm.
The box will reboot, Connect it back to the main q box via the wps button (the box guides you how to do this). See if that resolves it.

 

If not try the refresh apps method via the hidden menu.

 

Here's a revised version:

To refresh the apps in the Hidden menu, follow these steps:

1. Press the Home button and navigate down to Settings without selecting it.
2. While Settings is highlighted, press 0 0 1 Select.
3. Choose Apps.
4. Highlight "Refresh all Apps on this box."
5. You'll see a message confirming that your apps are being refreshed, which will remain on screen until you press Dismiss to return to normal viewing.
6. It's recommended to wait at least 5 minutes before doing so.
7. Note that the refresh process can take up to 24 hours to complete.

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Sky Q 2TB v2 Box + 2 Mini Boxes - Brsk BetterNet1000 FTTP, WatchGuard M400 Firewall, Plume Mesh

Sky Signature + Ultimate TV Pack, Sky Sports, Sky Cinema, Sky Kids, TNT Sports, MUTV, LFCTV, Racing TV, Premier Sports, DAZN
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