I have a new 4k TV, Sky Q is only allowing 1080 how do i get 4k

[Pauline668]

I have a new 4K TV but Sky Q is only allowing 1080 resolution.  How do I get 4K please? 

[nigea99 · Accepted solution]

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@Pauline668 wrote:

I have a new 4K TV but Sky Q is only allowing 1080 resolution.  How do I get 4K please? 

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hi @Pauline668 

Check which box you have :

Home - Settings - System Info - Hardware Version
If it is 32Cxxx then you have an older 1TB non-UHD Box
If it is 32B0xxx then you have a (V1) UHD but non HDR 2TB Box
If it is 32B1xxx then you have a (V2) UHD HDR 2TB Box (which has a separate Power supply)
If it is 32B2xxx then you have a (V3) UHD HDR 1TB or 2TB Box

https://www.sky.com/help/articles/check-which-sky-q-box

If you have a non UHD box & wish to upgrade  you will need to call SKY - there will usually be a fee of around £100 although it can be lower

To watch SKY content in 4K you also need the UHD add on

[Pauline668]

Thank you! I have the older one unfortunately.  I'll give Sky a call. Cheers