I have a message on screen saying there is a problem with my satellite signal.

[Riabelle]

I have a message on screen saying there is a problem with my satellite signal. I have recently downgraded to a basic package and have just had access to Apps and recordings. However, I am now getting the same message there. Previously they had worked fine. Broadband is with BT but is working fine. Have switched everything off (both BT and Sky) and waited and restarted and waited some more. But no joy...! Please can anyone help?

[oldfella]

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@Riabelle wrote:

I have a message on screen saying there is a problem with my satellite signal. I have recently downgraded to a basic package and have just had access to Apps and recordings. However, I am now getting the same message there. Previously they had worked fine. Broadband is with BT but is working fine. Have switched everything off (both BT and Sky) and waited and restarted and waited some more. But no joy...! Please can anyone help?

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What is the basic package you have @Riabelle ?

[Laing1 · Accepted solution]

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@Riabelle wrote:

I have a message on screen saying there is a problem with my satellite signal. I have recently downgraded to a basic package and have just had access to Apps and recordings. However, I am now getting the same message there. Previously they had worked fine. Broadband is with BT but is working fine. Have switched everything off (both BT and Sky) and waited and restarted and waited some more. But no joy...! Please can anyone help?

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@Riabelle  if you have downgrade to the essentials package this should still gives access to free to air channels. So you must have a problem with your dish. If a box doesn't have a satellite signal for 2 weeks or so it won't work at all as it needs a steallite signal to keep the box alive 

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

[Riabelle]

Hi @oldfella,

Thanks for posting back. I think it's the Essentials package that @Laing1 refers to in their reply. It was just to allow me access to my recordings and Apps until I am in a position to get a more comprehensive one back on...

R

[oldfella]

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@Riabelle wrote:

Hi @oldfella,

Thanks for posting back. I think it's the Essentials package that @Laing1 refers to in their reply. It was just to allow me access to my recordings and Apps until I am in a position to get a more comprehensive one back on...

R

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Hi @Riabelle 

You will not have access to any recorded content that is not in the Essentials pack.  Also if you do not have the HD pack you will not be able to watch HD recordings.

[Riabelle]

Thanks, @oldfella.

Up until 2 days ago, I had access to the Apps and all my recordings. Now there is just a message saying about the satellite. The message at the top of my screen, when I am not in a menu page, says that even with the satellite issue, I can still access my Apps and recordings. Something has changed and I'm not sure what...

[Riabelle]

Hi @Laing1,

Thanks for your reply. Whilst it seems crazy that Sky are allowed to let me pay for a package that only uses the internet when I need to be able to receive satellite messages to continue use, I fear you may be right, as I believe I have seen a similar suggestion to this on another post. It was a slightly different scenario, so I hoped it wouldn't apply to me...

I shall follow your link. Thanks again.

R