Discussion topic: I have a constant red light on on my box but nothing is recording
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Message posted on 31 Aug 2023 08:45 PM
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I have a constant red light on on my box but nothing is recording
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Message posted on 31 Aug 2023 08:52 PM
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Re: I have a constant red light on on my box but nothing is recording
Hey @Aldolad01 ! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related.
I seen on another post a user deleted everything from their deleted folder and that fixed their issue, can you try that?
Message posted on 31 Aug 2023 08:55 PM
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Red light on constantly
Message posted on 31 Aug 2023 08:58 PM
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Re: I have a constant red light on on my box but nothing is recording
Message posted on 31 Aug 2023 08:59 PM
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Re: I have a constant red light on on my box but nothing is recording
Check that something you were downloading hasn't got stuck and didn't stop when it reached 100%. That happened to me the other morning. If that's happened, cancel the download and the light should go out.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 31 Aug 2023 09:46 PM
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Red Record Light on Constant but not downloading or recording
Ok so recently I've been watching through a series on Sky and it downloads a few episodes for me and then the red lght comes on saying it's downloading but it's not and it's not recording... only thing that seems to work is unpugging it and restarting the download but after watching a few episodes it does it again.
Memory is barely being used to it's not that and my internet it fine to so i'm not sure what the issue is and it's not even that many episodes or that old of a program A Discovery Of Witches which i think is about 10/ 12 episodes per season and only 3 seasons, any help would be much appreciated.
Message posted on 31 Aug 2023 09:51 PM - last edited: 31 Aug 2023 09:56 PM
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Re: Red Record Light on Constant but not downloading or recording
@Togira2458 wrote:
Ok so recently I've been watching through a series on Sky and it downloads a few episodes for me and then the red lght comes on saying it's downloading but it's not and it's not recording... only thing that seems to work is unpugging it and restarting the download but after watching a few episodes it does it again.
Memory is barely being used to it's not that and my internet it fine to so i'm not sure what the issue is and it's not even that many episodes or that old of a program A Discovery Of Witches which i think is about 10/ 12 episodes per season and only 3 seasons, any help would be much appreciated.
Hi @Togira2458
Edit
If you are watching Series from On demand you can set auto download next episode in Preferences.
Then when you watch a series the next episode will start downloading automatically when you start watching the previous one.
If you still have an issue
Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.
Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.
Resetting the settings will also reset:
Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.
Message posted on 02 Sep 2023 07:33 PM
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Re: I have a constant red light on on my box but nothing is recording
i also have a consant red recording light -----i have tried all the suggestions and its still there
ive also deleted all recordings and deleted the deleted folder .....help
Message posted on 02 Sep 2023 08:08 PM
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Re: I have a constant red light on on my box but nothing is recording
I've noticed some downloads getting stuck at 100% recently causing the red light to stay lit. Check Recordings, Manage, Downloads and clear any downloads that have got stuck.
Message posted on 03 Sep 2023 09:42 AM
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Re: Red Record Light on Constant but not downloading or recording
I've tried this and still having issues, don't really want to fully reset the box as not confident enough in what i'd be doing and that i can get it to work again especially with pairing my remote 😞 is there anything else i can do?
Maybe I should just keep unplugging it and plugging it back in?
Message posted on 05 Sep 2023 02:59 PM
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Red light won't go iff
Message posted on 06 Sep 2023 09:14 AM
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Re: Red light won't go iff
Hi @Kaz4
Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the chat bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Tom
Message posted on 07 Sep 2023 10:16 AM
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Red record light is always on
Red record light is always on, box is getting very hot!!
Message posted on 08 Sep 2023 09:36 AM
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Re: Red light won't go iff
We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
Message posted on 24 Sep 2023 11:20 AM
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Re: I have a constant red light on on my box but nothing is recording
Thank you that worked much appreciated
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