I have a black bar across the top of my screen. With the time and The HDMI 3/ARC PERMANENTLYTHERE?

[Gerrywf1]

I have a black bar across the top of my screen. With the time and The HDMI 3/ARC PERMANENTLY there? 

[Mark39]

Your TV will be producing that, not your Sky box. Check your TV instruction manual for how to get rid of it.

[Gerrywf1]

But it's not there on Free View? 

[Gerrywf1]

Just sky Q 

[Mark39]

Yes, your TV is producing the information bar when you're switched to an HDMI input, as you would be when you switch to Sky Q.