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This discussion topic has been answered Discussion topic: I have 2 multi room boxes and they are not working

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Message posted on ‎19 Jun 2023 10:05 AM

I have 2 multi room boxes and they are not working

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This message was authored by: Daniel0210 Answer

Message posted on ‎19 Jun 2023 10:21 AM

Re: I have 2 multi room boxes and they are not working

Posted by a Superuser, not a Sky employee. Find out more

@Sheenx 

I would suggest :- 

  • reboot your router
  • then reboot your main Sky Q box
  • once that's back up and running reboot your mini boxes

 

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎19 Jun 2023 10:15 AM

Re: I have 2 multi room boxes and they are not working

Posted by a Superuser, not a Sky employee. Find out more

@Sheenx 

We may need more information. Any error messages popping up? What have you tried already? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Sheenx

Message posted on ‎19 Jun 2023 10:19 AM

Re: I have 2 multi room boxes and they are not working

Just blank sreen, gives me the tv menu, then when you press to go to programe i have blank screens.

Tried switching off, it goes into re boot mode then nothing

Left boxes off at one point for 24 hours and still blank

Sheenx

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Superuser
This message was authored by: Daniel0210 Answer

Message posted on ‎19 Jun 2023 10:21 AM

Re: I have 2 multi room boxes and they are not working

Posted by a Superuser, not a Sky employee. Find out more

@Sheenx 

I would suggest :- 

  • reboot your router
  • then reboot your main Sky Q box
  • once that's back up and running reboot your mini boxes

 

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Message posted on ‎19 Jun 2023 10:27 AM

Re: I have 2 multi room boxes and they are not working

Done all this and it worked on one Occasion try again and it's and it's still doing the same thing it's not working

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