Discussion topic: I had sky cancel my connection appointment at the very last minute when waiting until 5pm.

This message was authored by: Abdul771 · ‎29 Apr 2024

Sky gave me a time slot of between 12pm and 5pm and then called at 4.55pm to rearrange my installation. How can I contact them to make sure they don't cancel on me again?

This message was authored by: Daniel0210 · ‎29 Apr 2024

@Abdul771

Unfortunately if the engineer has been held up on earlier appointments these things happen and attendance can't be guaranteed.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Abdul771 · ‎29 Apr 2024

I have been advised that I have been put on priority for the next Install.

Does that mean anything?

This message was authored by: Daniel0210 · ‎29 Apr 2024

@Abdul771

I've not personally heard of that but I suppose unless you're the first job of the day there's always the possibility of a delay.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: I had sky cancel my connection appointment at the very last minute when waiting until 5pm.

I had sky cancel my connection appointment at the very last minute when waiting until 5pm.

All Replies

Re: I had sky cancel my connection appointment at the very last minute when waiting until 5pm.

Re: I had sky cancel my connection appointment at the very last minute when waiting until 5pm.

Re: I had sky cancel my connection appointment at the very last minute when waiting until 5pm.

Was this discussion not helpful?

Search Sky Community

Start a new discussion