Discussion topic: I had sky cancel my connection appointment at the very last minute when waiting until 5pm.
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Message posted on 29 Apr 2024 12:37 PM
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I had sky cancel my connection appointment at the very last minute when waiting until 5pm.
Sky gave me a time slot of between 12pm and 5pm and then called at 4.55pm to rearrange my installation. How can I contact them to make sure they don't cancel on me again?
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Message posted on 29 Apr 2024 12:42 PM
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Re: I had sky cancel my connection appointment at the very last minute when waiting until 5pm.
Unfortunately if the engineer has been held up on earlier appointments these things happen and attendance can't be guaranteed.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 29 Apr 2024 12:54 PM
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Re: I had sky cancel my connection appointment at the very last minute when waiting until 5pm.
I have been advised that I have been put on priority for the next Install.
Does that mean anything?
Message posted on 29 Apr 2024 12:56 PM
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Re: I had sky cancel my connection appointment at the very last minute when waiting until 5pm.
I've not personally heard of that but I suppose unless you're the first job of the day there's always the possibility of a delay.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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