0

Discussion topic: I had an engineer out about our signal but nothing could be done as the dish could not go higher .

Reply
This message was authored by Julie191 This message was authored by: Julie191

I had an engineer out about our signal but nothing could be done as the dish could not go higher .

Hi 

we have a large tree that blocks our signal every year at the same time.

An engineer came out recently and said nothing could be done to improve our signal.

Since then we have not been able to watch many channels also can't record due to signal failure .

I am paying over a £100 a month for nothing .

The engineer said she would put this in her report.

She suggested maybe you could change to sky stream as this would not be affected by the bloody tree .

 

Reply

All Replies

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: I had an engineer out about our signal but nothing could be done as the dish could not go higher

Posted by a Superuser, not a Sky employee. Find out more

@Julie191 Your only telling fellow customers here, best to call sky and discuss your options


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by GD1 This message was authored by: GD1

Re: I had an engineer out about our signal but nothing could be done as the dish could not go higher

Posted by a Superuser, not a Sky employee. Find out more

@Julie191  Unfortunately Sky are not responsible for growing trees, this is something you would need to resolve it by pruning the tree.

 

If Sky are unable to find another suitable location for the dish then stream may be the only option.

 

You would need to call Sky to discuss changing to Sky stream.

 

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Jennifers2324 This message was authored by: Jennifers2324

Re: I had an engineer out about our signal but nothing could be done as the dish could not go higher

Our neighbours have a tree like this. It was affecting our satellite signal. An engineer came out and told me exactly the same. Then nearly every tv station was affected, I phoned again to report it and another engineer came out and moved the dish, and gave us a new dish. I think it depends on the engineer and how enthusiastic they are about streaming. Our internet is rubbish so we don't want to go down that route yet! 

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion