I had a new sky q box a week ago, ithey took my old box withe veiwing card still in it, i requested

[MightyQuinn]

Hi @Cazbo2024   Telephone Sky and request a new one. This is a common mistake. 

[Cazbo2024]

@Mighty quin ,I've rang them twice already.

[GD1]

@Cazbo2024  As this is a customer helps customer community there isn't anything we can do other than advise to call again.