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Discussion topic: I had a new hub & now i cant get my mini box to turn on or the remote to respond

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This message was authored by: utica

I had a new hub & now i cant get my mini box to turn on or the remote to respond

I tried to set up my mini box after getting a new hub , initially the box still worked but now i have no response from the box or remote 

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This message was authored by: Laing1

Re: I had a new hub & now i cant get my mini box to turn on or the remote to respond

Posted by a Superuser, not a Sky employee. Find out more

@utica wrote:

I tried to set up my mini box after getting a new hub , initially the box still worked but now i have no response from the box or remote 


@utica Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then 

reboot the mini box

 

if the remote still doesnt work

Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: utica

Re: I had a new hub & now i cant get my mini box to turn on or the remote to respond

All sorted now thanks 

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