I had a free 3 month subscription to hay which I haven’t been able to use due to technical difficul.

[Mary39]

I had a 3 month free  trial of hi hayu which i couldn't use due to technical difficulties i want to cancel but can't and they have already taken the money out 

[MightyQuinn]

Hi @Mary39   It looks like you left it too late before cancelling.

https://helpforum.sky.com/t5/Sky-Q/Cancel-Hayu-immediately/m-p/4700265#M655877

[Janice71]

How do you cancel hayu

[MightyQuinn]

Hi @Janice71   Try following the link above your post.

[Janice71]

Thanks but I have tried that and there is no cancellation button. 
I have messaged them directly.

hope I get a response

Thanks for your response 

[caesarome]

@Janice71 

In the Mysky app on a phone or tablet.

Go to the TV section, then My Bill section, there will be a section listed Marketplace, under that click on View subscriptions.

You should be able to cancel it there.