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Message posted on ‎11 Dec 2023 11:33 PM

I had a connection down on Friday. I got the connection back Netflix now won't play

I have tried the 001 thing that didn't work. Everything is working perfectly just not Netflix. I open the app all seems well then I press Play and I get this screen checking My connection and it says Internet speed good. When I press try watching the procedure repeats with the same result, try watching. Bottom right of the screen says error code tvq-pb-101(1.9.0)

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Message posted on ‎12 Dec 2023 10:36 AM - last edited: ‎12 Dec 2023 10:50 AM

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

Posted by a Sky employee

Hi everyone! And if you're new here, welcome to the Sky Community forum! Where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related.

 

Thanks for letting us know you were having trouble with Netflix last night, we've had confirmation Netflix were experiencing an outage but this was swiftly fixed.

 

Thanks again 👍

Chloe-W22

Sky Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

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Message posted on ‎11 Dec 2023 11:37 PM

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

Exact same happening to me as of 11pm today 11 December 

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Message posted on ‎11 Dec 2023 11:37 PM

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

Hey

I have the same issue

Does anyone know how to fix?

I tried everything

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Message posted on ‎11 Dec 2023 11:37 PM

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

Same issue.. anyone sorted?

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Message posted on ‎11 Dec 2023 11:38 PM

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

I am having same problem whatever I do is not fixing the problem very unhappy 

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Message posted on ‎11 Dec 2023 11:39 PM

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

Exact same issue here, same error code with same numbers in brackets. Started maybe 20 minutes ago. Has anyone sorted it? 

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Message posted on ‎11 Dec 2023 11:39 PM

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

Yes same here not sure what to do. I powered it off and back on still the same message 

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Message posted on ‎11 Dec 2023 11:39 PM

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

Same issue right very now

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Message posted on ‎11 Dec 2023 11:39 PM

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

same issue. I restarted device as well as my router but it doesn't help

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Message posted on ‎11 Dec 2023 11:40 PM

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

Im having the same issue and code,was watching then went out and now just keeps checking internet connection.even signed out of the box using netflix app and refreshed apps turned router on/off,still the same

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Message posted on ‎11 Dec 2023 11:40 PM

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

@Robmoody8 wrote:

I have tried the 001 thing that didn't work. Everything is working perfectly just not Netflix. I open the app all seems well then I press Play and I get this screen checking My connection and it says Internet speed good. When I press try watching the procedure repeats with the same result, try watching. Bottom right of the screen says error code tvq-pb-101(1.9.0)

Same thing here

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Message posted on ‎11 Dec 2023 11:40 PM

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

Yeh.. same 😞

Does it have smt to do with sky then?

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Message posted on ‎11 Dec 2023 11:42 PM

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

Same here but not with Sky. Looks like a Netflix issue.

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Message posted on ‎11 Dec 2023 11:42 PM

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

I don't use Sky, so it's not that. I just ended up on this forum because it's the only place where this exact code has been mentioned

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Message posted on ‎11 Dec 2023 11:42 PM

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

Just restarted box and router again and still same,but i can watch fine on my phone

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