Sky Q
232

Discussion topic: I had a connection down on Friday. I got the connection back Netflix now won't play

Reply
Answered - Go to Answer
Robmoody8
What's this?
This message was authored by Robmoody8 This message was authored by: Robmoody8

I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:33 PM

I have tried the 001 thing that didn't work. Everything is working perfectly just not Netflix. I open the app all seems well then I press Play and I get this screen checking My connection and it says Internet speed good. When I press try watching the procedure repeats with the same result, try watching. Bottom right of the screen says error code tvq-pb-101(1.9.0)

Report post
Post 1 of 233
51,657 Views
Reply
View answer in the context of this discussion

Best Answers
Chloe-W22
What's this?
This message was authored by Chloe-W22 This message was authored by: Chloe-W22 Answer

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎12 Dec 2023 10:36 AM - last edited: ‎12 Dec 2023 10:50 AM

Posted by a Sky employee

Hi everyone! And if you're new here, welcome to the Sky Community forum! Where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related.

 

Thanks for letting us know you were having trouble with Netflix last night, we've had confirmation Netflix were experiencing an outage but this was swiftly fixed.

 

Thanks again 👍

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

View this Answer within the discussion

Report post
Post 230 of 233
5,326 Views
Reply

Did this answer not help you?

Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

All Replies

Never24
What's this?
This message was authored by Never24 This message was authored by: Never24

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:37 PM

Exact same happening to me as of 11pm today 11 December 

Report post
Post 2 of 233
51,207 Views
Reply
Kat111
What's this?
This message was authored by Kat111 This message was authored by: Kat111

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:37 PM

Hey

I have the same issue

Does anyone know how to fix?

I tried everything

Report post
Post 3 of 233
50,890 Views
Reply
FuturePrimate
What's this?
This message was authored by FuturePrimate This message was authored by: FuturePrimate

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:37 PM

Same issue.. anyone sorted?

Report post
Post 4 of 233
51,147 Views
Reply
bighotmama68
What's this?
This message was authored by bighotmama68 This message was authored by: bighotmama68

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:38 PM

I am having same problem whatever I do is not fixing the problem very unhappy 

Report post
Post 5 of 233
50,964 Views
Reply
Peanutbutter
What's this?
This message was authored by Peanutbutter This message was authored by: Peanutbutter

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:39 PM

Exact same issue here, same error code with same numbers in brackets. Started maybe 20 minutes ago. Has anyone sorted it? 

Report post
Post 6 of 233
49,730 Views
Reply
Yerrj
What's this?
This message was authored by Yerrj This message was authored by: Yerrj

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:39 PM

Yes same here not sure what to do. I powered it off and back on still the same message 

Report post
Post 7 of 233
50,569 Views
Reply
Angelpic
What's this?
This message was authored by Angelpic This message was authored by: Angelpic

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:39 PM

Same issue right very now

Report post
Post 8 of 233
49,472 Views
Reply
Mango-juice
What's this?
This message was authored by Mango-juice This message was authored by: Mango-juice

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:39 PM

same issue. I restarted device as well as my router but it doesn't help

Report post
Post 9 of 233
49,438 Views
Reply
ANDY1254
What's this?
This message was authored by ANDY1254 This message was authored by: ANDY1254

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:40 PM

Im having the same issue and code,was watching then went out and now just keeps checking internet connection.even signed out of the box using netflix app and refreshed apps turned router on/off,still the same

Report post
Post 10 of 233
49,907 Views
Reply
bastley13
What's this?
This message was authored by bastley13 This message was authored by: bastley13

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:40 PM

@Robmoody8 wrote:

I have tried the 001 thing that didn't work. Everything is working perfectly just not Netflix. I open the app all seems well then I press Play and I get this screen checking My connection and it says Internet speed good. When I press try watching the procedure repeats with the same result, try watching. Bottom right of the screen says error code tvq-pb-101(1.9.0)

Same thing here

Report post
Post 11 of 233
50,159 Views
Reply
Kat111
What's this?
This message was authored by Kat111 This message was authored by: Kat111

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:40 PM

Yeh.. same 😞

Does it have smt to do with sky then?

Report post
Post 12 of 233
50,075 Views
Reply
PaulW3
What's this?
This message was authored by PaulW3 This message was authored by: PaulW3

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:42 PM

Same here but not with Sky. Looks like a Netflix issue.

Report post
Post 13 of 233
47,797 Views
Reply
Peanutbutter
What's this?
This message was authored by Peanutbutter This message was authored by: Peanutbutter

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:42 PM

I don't use Sky, so it's not that. I just ended up on this forum because it's the only place where this exact code has been mentioned

Report post
Post 14 of 233
48,758 Views
Reply
ANDY1254
What's this?
This message was authored by ANDY1254 This message was authored by: ANDY1254

Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:42 PM

Just restarted box and router again and still same,but i can watch fine on my phone

Report post
Post 15 of 233
48,227 Views
Reply
Locked

This discussion has been locked

Sorry, you can't reply to this discussion as it's been locked by our Community Managers.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion