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Discussion topic: I had a connection down on Friday. I got the connection back Netflix now won't play

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Robmoody8
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I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:33 PM

I have tried the 001 thing that didn't work. Everything is working perfectly just not Netflix. I open the app all seems well then I press Play and I get this screen checking My connection and it says Internet speed good. When I press try watching the procedure repeats with the same result, try watching. Bottom right of the screen says error code tvq-pb-101(1.9.0)

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Chloe-W22
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Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎12 Dec 2023 10:36 AM - last edited: ‎12 Dec 2023 10:50 AM

Posted by a Sky employee

Hi everyone! And if you're new here, welcome to the Sky Community forum! Where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related.

 

Thanks for letting us know you were having trouble with Netflix last night, we've had confirmation Netflix were experiencing an outage but this was swiftly fixed.

 

Thanks again 👍

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

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Never24
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Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:37 PM

Exact same happening to me as of 11pm today 11 December 

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Kat111
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Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:37 PM

Hey

I have the same issue

Does anyone know how to fix?

I tried everything

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FuturePrimate
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Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:37 PM

Same issue.. anyone sorted?

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bighotmama68
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Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:38 PM

I am having same problem whatever I do is not fixing the problem very unhappy 

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Peanutbutter
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Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:39 PM

Exact same issue here, same error code with same numbers in brackets. Started maybe 20 minutes ago. Has anyone sorted it? 

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Yerrj
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Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:39 PM

Yes same here not sure what to do. I powered it off and back on still the same message 

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Angelpic
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Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:39 PM

Same issue right very now

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Mango-juice
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Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:39 PM

same issue. I restarted device as well as my router but it doesn't help

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ANDY1254
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Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:40 PM

Im having the same issue and code,was watching then went out and now just keeps checking internet connection.even signed out of the box using netflix app and refreshed apps turned router on/off,still the same

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bastley13
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Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:40 PM

@Robmoody8 wrote:

I have tried the 001 thing that didn't work. Everything is working perfectly just not Netflix. I open the app all seems well then I press Play and I get this screen checking My connection and it says Internet speed good. When I press try watching the procedure repeats with the same result, try watching. Bottom right of the screen says error code tvq-pb-101(1.9.0)

Same thing here

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Kat111
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Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:40 PM

Yeh.. same 😞

Does it have smt to do with sky then?

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PaulW3
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Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:42 PM

Same here but not with Sky. Looks like a Netflix issue.

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Peanutbutter
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Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:42 PM

I don't use Sky, so it's not that. I just ended up on this forum because it's the only place where this exact code has been mentioned

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ANDY1254
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Re: I had a connection down on Friday. I got the connection back Netflix now won't play

‎11 Dec 2023 11:42 PM

Just restarted box and router again and still same,but i can watch fine on my phone

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