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Discussion topic: I got HD turned off my account and now I can’t access sky atlantic, why?

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This message was authored by Sarah2105 This message was authored by: Sarah2105

I got HD turned off my account and now I can’t access sky atlantic, why?

Why can't I access sky atlantic

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: I got HD turned off my account and now I can’t access sky atlantic, why?

Posted by a Superuser, not a Sky employee. Find out more

Because you're trying to access HD?

 

Try channel 808.

 

You cannot access any recordings in HD, nor downloads.  (Change your default download format to SD)

I am just another Sky customer and my views are my own
This message was authored by nigea99 This message was authored by: nigea99

Re: I got HD turned off my account and now I can’t access sky atlantic, why?

Posted by a Superuser, not a Sky employee. Find out more

hi @Sarah2105 

 

As @PandJ2020 says the default download quality is set to HD (high Definition) not SD then when you try to download and watch you are prompted to upgrade (i.e. take out the HD subscription)

You, probably, just need to change your download preference to SD
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

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