0

Discussion topic: I get message you have reached maximum number of q boxes. I have a subscription for five.

Reply
This message was authored by: Allinspired

I get message you have reached maximum number of q boxes. I have a subscription for five.

Maximum number of q boxes permitted. I have subscription for five.

Reply

All Replies

This message was authored by: oldfella

Re: I get message you have reached maximum number of q boxes. I have a subscription for five.

Posted by a Superuser, not a Sky employee. Find out more

@Allinspired wrote:

Maximum number of q boxes permitted. I have subscription for five.


Hi @Allinspired 

Normally Sky will only allow a maximum of 4 minis.  Only one Main Q box is permitted per account address.

You can have up to four minis installed on loan each subject to a one off upfront charge and all under by one single Q monthly Multiscreen subscription
However only two minis can be used simultaneously on all 2 TB boxes and the 1 TB UHD Main boxes to watch Sky Q content.
The original 1 TB non UHD box (32Cxxx) only permits the use of one mini at a time.
If Sky Apps are already being used on some of the minis these will not normally be counted as in Q use and therefore can be used in addition to the above limits.
See the following link for the Versions of main Q box referred to above.
https://www.sky.com/help/articles/sky-software-updates.
Subject to the above limits Sky Q minis can be used completely independently of the main Q box and the same or different program or recording can be viewed on each Q box. Even if viewing the same content it is completely independent and can be viewed at the same or different point.
Minis can do all the features same as the main Q box and can set or delete recordings on the main Q box hard drive. There is one single storage area on the main Q box with no profiles and no indication of which Q box has set a recording. (Unlike Sky+HD Multiroom which has independent storage and planners).
It should also be remembered that minis cannot view UHD recordings or content.

This message was authored by: TimmyBGood

Re: I get message you have reached maximum number of q boxes. I have a subscription for five.

Posted by a Superuser, not a Sky employee. Find out more

@Allinspired 

 

Sky will loan five Q boxes: the main box and four Minis.  As @oldfella indicates, the main Q box and any two Mini boxes can be in use at the same time: that's been a fundamental limit since Q was released in early 2016.

 

If you want five screens in simultaneous use with Sky content you'll need to investigate Sky Stream (and have at least 'Ultrafast 1' broadband)

 

 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply