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Discussion topic: I get message you have reached maximum number of q boxes. I have a subscription for five.

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This message was authored by Allinspired This message was authored by: Allinspired

I get message you have reached maximum number of q boxes. I have a subscription for five.

Maximum number of q boxes permitted. I have subscription for five.

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This message was authored by oldfella This message was authored by: oldfella

Re: I get message you have reached maximum number of q boxes. I have a subscription for five.

Posted by a Superuser, not a Sky employee. Find out more

@Allinspired wrote:

Maximum number of q boxes permitted. I have subscription for five.


Hi @Allinspired 

Normally Sky will only allow a maximum of 4 minis.  Only one Main Q box is permitted per account address.

You can have up to four minis installed on loan each subject to a one off upfront charge and all under by one single Q monthly Multiscreen subscription
However only two minis can be used simultaneously on all 2 TB boxes and the 1 TB UHD Main boxes to watch Sky Q content.
The original 1 TB non UHD box (32Cxxx) only permits the use of one mini at a time.
If Sky Apps are already being used on some of the minis these will not normally be counted as in Q use and therefore can be used in addition to the above limits.
See the following link for the Versions of main Q box referred to above.
https://www.sky.com/help/articles/sky-software-updates.
Subject to the above limits Sky Q minis can be used completely independently of the main Q box and the same or different program or recording can be viewed on each Q box. Even if viewing the same content it is completely independent and can be viewed at the same or different point.
Minis can do all the features same as the main Q box and can set or delete recordings on the main Q box hard drive. There is one single storage area on the main Q box with no profiles and no indication of which Q box has set a recording. (Unlike Sky+HD Multiroom which has independent storage and planners).
It should also be remembered that minis cannot view UHD recordings or content.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: I get message you have reached maximum number of q boxes. I have a subscription for five.

Posted by a Superuser, not a Sky employee. Find out more

@Allinspired 

 

Sky will loan five Q boxes: the main box and four Minis.  As @oldfella indicates, the main Q box and any two Mini boxes can be in use at the same time: that's been a fundamental limit since Q was released in early 2016.

 

If you want five screens in simultaneous use with Sky content you'll need to investigate Sky Stream (and have at least 'Ultrafast 1' broadband)

 

 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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