I dont want netflic WITH adverts

[stemadpc2]

As a vulnerable individual grappling with an incurable illness, I reached out for assistance in reducing my bill due to severe financial hardship. The advisor I spoke with was remarkably courteous, kind, and professional. However, upon downgrading my package, I was led to believe that I would receive Netflix without adverts, only to discover otherwise. Despite numerous attempts, I’ve been unable to upgrade to ad-free Netflix through either my Sky Account on the TV or online portal.

I kindly request an immediate upgrade to Netflix without adverts. Given the misunderstanding that led to this situation, I ask for any available goodwill offer to rectify it. I encourage you to review the recorded conversation from April 13th to corroborate my account.

I eagerly await your prompt response.

Best regards,

Steven (removed)

Moderator note: Removed personal/identifiable details

[oldfella · Accepted solution]

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@stemadpc2 wrote:

As a vulnerable individual grappling with an incurable illness, I reached out for assistance in reducing my bill due to severe financial hardship. The advisor I spoke with was remarkably courteous, kind, and professional. However, upon downgrading my package, I was led to believe that I would receive Netflix without adverts, only to discover otherwise. Despite numerous attempts, I’ve been unable to upgrade to ad-free Netflix through either my Sky Account on the TV or online portal.

I kindly request an immediate upgrade to Netflix without adverts. Given the misunderstanding that led to this situation, I ask for any available goodwill offer to rectify it. I encourage you to review the recorded conversation from April 13th to corroborate my account.

I eagerly await your prompt response.

Best regards

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Hi @stemadpc2 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[caesarome]

Not sure if you are aware @stemadpc2 but this is a community where customers help each other so you are not actually talking to Sky support.

If the person you spoke to said you would receive Netflix with out ads then you will need to call back giving them the date and time you spoke to them about this so if needs be they can listen to what was said to you.

[TimmyBGood]

@stemadpc2 

Note that Netflix Basic (lower resolution but without adverts) just doesn't exist for new subscriptions, and the default product is Netflix Standard with Ads.

The Sky HD and UHD add-ons no longer upgrade Netflix on Sky (to Standard and then Premium) : this requires separate 'boost' subscription supplements purchased through Sky.

[digglerthelegend]

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@oldfella wrote:

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

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Not sure if you're aware @oldfella but ignoring all automated messages will lead to a final message asking you to check on line before disconnecting the call.

[stemadpc2]

Thanks for the advise guys, i have now been in touch woth sky directly. Sorry about all that. Take care