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Discussion topic: I don’t have a viewing card but message tells me it’s not working

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This message was authored by: Barbie2426

Message posted on ‎27 Jun 2023 02:33 PM

I don’t have a viewing card but message tells me it’s not working

Message on TV states that my viewing card is not working - I don’t have one! I have Sky Q - this happens once or twice a week and I have to switch off at wall then reboot time and time again! Getting sick of it now and can’t get any help !

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Message posted on ‎27 Jun 2023 02:37 PM - last edited: ‎27 Jun 2023 02:48 PM

Re: I don’t have a viewing card but message tells me it’s not working

Posted by a Superuser, not a Sky employee. Find out more

@Barbie2426 

 

Main Q boxes use a viewing card in a slot on the right hand side.

 

Q_card_slot.png

Q Mini boxes do not use a card and have no slot.

 

Sky Q has zero non-subscription use, so retaining a valid card in the main box is a requirement.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
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