I don’t have HD but am being blocked from downloading a Sky Arts programme on SD

[Kath013]

I cannot download and watch Sky Arts Landscape Artist of the Year in SD. I get a message saying I have to upgrade my package. My package includes Sky Arts and I can watch other Sky Arts programmes in SD.

[Chodley]

Someone else had a similar problem with this programme the other day (though they said they could only get it in HD)

So I've escalated this. Please look out for a blue chat bubble.

[Addie15 · Accepted solution]

Hi there! Thank you for escalating this. We have sent an invite to @Kath013.

[Kath013]

Thank you all very much. I selected SD as my preference in settings and can now download the programme. I am really gratefull for your speedy responses. 

[Jamaica1717]

I am also having this issue, annoying as I was going to binge watch tonight 

[Jamaica1717]

I'm sorted, thanks

[Chris6712]

I am also being told I need to upgrade my package to download programmes from sky arts even though I am trying to download in sd

[Laing1]

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@Chris6712 wrote:

I am also being told I need to upgrade my package to download programmes from sky arts even though I am trying to download in sd

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@Chris6712 

The default download setting is HD so try changing the default format to download in SD rather than just changing the programmes format to SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.

[TaffTee]

I have just done this as well, and it worked before using Catch up, Sky Channels, Sky Arts channel.

1. Go to: Settings

2 Preferences

3. Download in: Tick box for SD untick HD.