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Discussion topic: I'd like to cancel or suspend my subscription

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This message was authored by Anonymous This message was authored by: Anonymous

I'd like to cancel or suspend my subscription

I've had to remove my children and myself from our family home due to domestic abuse. I'm currently living with my parents who already have sky. Please can I suspend my subscription until I can use it in my new home.

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This message was authored by oldfella This message was authored by: oldfella Answer

Re: I'd like to cancel or suspend my subscription

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous wrote:
I've had to remove my children and myself from our family home due to domestic abuse. I'm currently living with my parents who already have sky. Please can I suspend my subscription until I can use it in my new home.

Hi @Anonymous 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

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This message was authored by oldfella This message was authored by: oldfella Answer

Re: I'd like to cancel or suspend my subscription

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous wrote:
I've had to remove my children and myself from our family home due to domestic abuse. I'm currently living with my parents who already have sky. Please can I suspend my subscription until I can use it in my new home.

Hi @Anonymous 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

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