I changed my BT router yesterday. Set up SkyQ box on main TV ok but mini box won’t. Connect

[Littledot]

error message MR104. Settings on main box say internet connection OK and I've tried reactivating mini box.  Tried turning everything off and on again! Any help would be appreciated . I'm not a techy person! 

[oldfella · Accepted solution]

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@Littledot wrote:

error message MR104. Settings on main box say internet connection OK and I've tried reactivating mini box.  Tried turning everything off and on again! Any help would be appreciated . I'm not a techy person! 

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Hi @Littledot 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

[Littledot]

Thank you for your very detailed instructions Oldfella.  I've tried them but still can't get a connection.  I'm finding Sky not very helpful so I think I'll have to call out an engineer.