Discussion topic: I cant find the Sky Q Power Supply unit to return to Sky
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 02 Oct 2023 12:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
I cant find the Sky Q Power Supply unit to return to Sky
I am returning my Sky Q box to Sky (we now have Sky Glass). However, I can't find the power supply unit anywhere!?
I put everything together; Sky Q box, power cables, remote control but power supply unit, and have no idea where the power supply unit has gone
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 02 Oct 2023 12:12 PM - last edited: 02 Oct 2023 12:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: I cant find the Sky Q Power Supply unit to return to Sky
Only one model of main Q box (the 'v2' from c2017) has an external transformer: all the others are just a 'figure-8' power lead straight into the box through an IEC C8 socket on the rear right hand side.
The v2 main Q box has a circular multipin power port marked in orange between single USB and single HDMI:
and uses this external transformer:
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 02 Oct 2023 12:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: I cant find the Sky Q Power Supply unit to return to Sky
@PaulBellis wrote:I am returning my Sky Q box to Sky (we now have Sky Glass). However, I can't find the power supply unit anywhere!?
I put everything together; Sky Q box, power cables, remote control but power supply unit, and have no idea where the power supply unit has gone
@PaulBellis might be wrong but I don't think Sky will be too worried about a missing power supply unit. Might be worth just giving Sky a call to let them know.
Make sure keep proof of delivery of items you are sending back and hang on to it indefinitely as sometimes people get sent reminders even though they have sent items back.
Sky Q 1TB UHD
LG TV
Sky Mobile
Sky Max Full Fibre 500 broadband
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page