0

Discussion topic: I cannot connect to either of my sky q boxes

Reply
Avatar for Madgillie
Level 0 icon
What's this?
This message was authored by: Madgillie

Message posted on ‎28 May 2023 09:01 AM

I cannot connect to either of my sky q boxes

Unable to connect to sky q boxes

Report post
Post 1 of 3
375 Views
0 Likes
Reply
Reply

All Replies

Avatar for Invisiblename
Level 11 icon
What's this?
Superuser
This message was authored by: Invisiblename

Message posted on ‎28 May 2023 09:32 AM

Re: I cannot connect to either of my sky q boxes

Posted by a Superuser, not a Sky employee. Find out more
@Madgillie wrote:

Unable to connect to sky q boxes

I assume you mean Sky mini boxes, as you can only use one Sky Q box at a single address

I am just another Sky customer!
Report post
Post 2 of 3
369 Views
Reply
Confetti Ring
Avatar for Laing1
Level 16 icon
What's this?
Superuser
This message was authored by: Laing1

Message posted on ‎28 May 2023 10:42 AM

Re: I cannot connect to either of my sky q boxes

Posted by a Superuser, not a Sky employee. Find out more
@Madgillie wrote:

Unable to connect to sky q boxes

@Madgillie if you mean your mini boxes as indicated by @Invisiblename Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting each mini box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Report post
Post 3 of 3
361 Views
0 Likes
Reply
Reply