I cancelled my Sky TV effective 22 January 2024. When will I receive the box to return the SkyQ box?

[Micha71]

I cancelled my SKY TV account due to moving properties. This was effective from 22 January 2024. I still haven't received a box to return the Sky Q box in. How long until U receive it please? 
Thank you and kind regards,

Michelle

[PandJ2020 · Accepted solution]

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@Micha71 wrote:

How long until U receive it please? 

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I would assume they won't arrive.

Use your own and return the items: https://www.sky.com/help/articles/return-or-recycle-sky-equipment

You will be charged if you do not return the items - not receiving a box won't change that.

[Daniel0210]

@Micha71 
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.