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Discussion topic: I can’t watch my recording on sky q plus and can not use voice on remote to watch YouTube

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This message was authored by Andy712 This message was authored by: Andy712

I can’t watch my recording on sky q plus and can not use voice on remote to watch YouTube

When I speak in the remote and say YouTube it says error not connected to internet plus I can not watch my recording what I have recorded (

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I can’t watch my recording on sky q plus and can not use voice on remote to watch YouTube

Posted by a Superuser, not a Sky employee. Find out more

@Andy712 

What is happening when you try to view your recordings? Any error message on the screen?
Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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