I can’t watch my recording on sky q plus and can not use voice on remote to watch YouTube

[Andy712]

When I speak in the remote and say YouTube it says error not connected to internet plus I can not watch my recording what I have recorded (

[Daniel0210]

@Andy712 

What is happening when you try to view your recordings? Any error message on the screen?
Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button