I can’t sign into my Netflix? The screen tells me I do not have an account that’s recognised?

[Djb9]

I keep getting a screen that says my account is not recognised and I have to sign up again through Netflix. I am paying monthly subscription P fee through Sky

[hrai]

It sounds like maybe someone has taken over your account and changed the login details? (Unfortunately becoming more common) You'll probably have to contact Netflix to find out.

[Daniel-F]

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@Djb9 wrote:

I keep getting a screen that says my account is not recognised and I have to sign up again through Netflix. I am paying monthly subscription P fee through Sky

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Hi @Djb9 

I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Djb9 an invite to chat.

[Addie15]

Update-We are closing this invite now due to no  response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.