Discussion topic: I can’t remember my telephone password when I ring sky

This message was authored by: Slydder · ‎15 May 2023

I rang sky today, gave them my name,address but when they asked for the password on my account, I can't remember it. They would not discuss anymore of my account with me without it. How can I update it please. Thanks for any help.

This message was authored by: Daniel0210 · ‎15 May 2023

@Slydder

If you call Sky and can't remember your telephone password they should be able to confirm your identity by asking you other questions.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Slydder · ‎15 May 2023

That's what I thought, but they just hung up instead. Very disappointing

This message was authored by: Kerry16h · ‎26 Mar 2025

I had that tonight too, I can't see where to rest it on my account

This message was authored by: PandJ2020 · ‎26 Mar 2025

@Kerry16h wrote:
I had that tonight too, I can't see where to rest it on my account

You can't.

Usually customer services will ask alternative security questions to validate.

I am just another Sky customer and my views are my own even if you don't like the answers

Discussion topic: I can’t remember my telephone password when I ring sky

I can’t remember my telephone password when I ring sky

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