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Discussion topic: I can’t get on to my recorded programs

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This message was authored by: Misso

I can’t get on to my recorded programs

I can't watch my recorded programs 

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This message was authored by: Daniel0210

Re: I can’t get on to my recorded programs

Posted by a Superuser, not a Sky employee. Find out more

@Misso 

What happens when you try? Any error messages on the screen?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: oldfella

Re: I can’t get on to my recorded programs

Posted by a Superuser, not a Sky employee. Find out more

@Misso wrote:

I can't watch my recorded programs 


Hi @Misso 

If you also cannot make any new recordings then you may have a hard drive issue.

Work through the following link
https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

oldfella_0-1737050108214.png

 

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