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Discussion topic: I can't download programmes since my services have been reinstated.? rei

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This message was authored by Noodle07 This message was authored by: Noodle07

I can't download programmes since my services have been reinstated.? rei

My services were suspended. After been reinstated I can no longer download programmes/ other episodes.

Please help 🙂

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I can't download programmes since my services have been reinstated.? rei

Posted by a Superuser, not a Sky employee. Find out more

@Noodle07 
This issue sometimes crops up after services are reinstated. Do you have the HD add on? If not please try changing the default download preference from HD to SD in
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Noodle07
Topic Author
This message was authored by Noodle07 This message was authored by: Noodle07

Re: I can't download programmes since my services have been reinstated.? rei

Hiya. I've tried this and it hasn't worked. Please escalate the problem

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I can't download programmes since my services have been reinstated.? rei

Posted by a Superuser, not a Sky employee. Find out more

@Noodle07 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Addie15 This message was authored by: Addie15

Re: I can't download programmes since my services have been reinstated.? rei

Posted by a Sky employee

Hi there, thank you for escalating this. We have sent an invite to Noodle07.

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