I can’t download from catch up Sky Witness

[SW12]

I've reset the box (and lost all of my 

recordings) and it still won't download from catch up - sky witness. Any ideas? 

[Dave+Hatton]

You need to provide a more detailed description of the problem and any error messages you see to get help.

That said if you search here for my name I suggest a solution to a particular download issue, particularly  with Sky Atlantic, which is caused by the bespoke advertizing system.

[Laing1]

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@SW12 wrote:

I've reset the box (and lost all of my 

recordings) and it still won't download from catch up - sky witness. Any ideas? 

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@SW12 Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download the programme in HD

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.