This discussion topic has been answered Discussion topic: I can't download content. I get a message saying I need to upgrade but channels are in my package

This message was authored by: Dgstaylor · ‎24 Feb 2025

I can't download content. I get a message saying I need to upgrade but the channels I'm trying to download are in my package

This message was authored by: Daniel0210 · ‎24 Feb 2025

@Dgstaylor

As you do have the HD add on we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more:

https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

Let us know if you want to try this.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

View this Answer within the discussion

This message was authored by: Daniel0210 · ‎24 Feb 2025

@Dgstaylor

Are you trying to download in HD or UHD without the required add-on?!

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Dgstaylor · ‎24 Feb 2025

I've got an HD subscription so HD should work but even if I change the setting to SD I get the same error.

This message was authored by: Daniel0210 · ‎24 Feb 2025

@Dgstaylor

As you do have the HD add on we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more:

https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

Let us know if you want to try this.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Dgstaylor · ‎26 Feb 2025

Thanks for your help. Chatted to an agent and he's fixed the problem by resetting my viewing card.

This discussion topic has been answered Discussion topic: I can't download content. I get a message saying I need to upgrade but channels are in my package

I can't download content. I get a message saying I need to upgrade but channels are in my package

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Re: I can't download content. I get a message saying I need to upgrade but channels are in my packa

Re: I can't download content. I get a message saying I need to upgrade but channels are in my packa

Re: I can't download content. I get a message saying I need to upgrade but channels are in my packa

Re: I can't download content. I get a message saying I need to upgrade but channels are in my packa

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