I can't download after reinstating my sky

[Laing1]

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@Mattoe wrote:

@Daniel0210 

So I should get an email of the notification for chat??

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@Mattoe not all the time best to check back here as the Sky tech will post on here that they have initiated a chat request as per the one that Mr+fibbles+86 posted further up 

[Mattoe]

@Laing1 

Thanks for that

[Dallen9798]

@Mattoe 

It might be worth just giving Sky a quick call, They shouldn't be busy this morning should only be a quick call I'm not sure you'll get a chat invite unless it gets escalated again by a Superuser

[Daniel0210]

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@Dallen9798 wrote:

@Mattoe 

I'm not sure you'll get a chat invite unless it gets escalated again by a Superuser

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@Dallen9798 

It was escalated yesterday evening (post 9). 

[Dallen9798]

@Daniel0210 Just seen your post there - process noted for future, cheers.

[Mattoe]

@Dallen9798 @Daniel0210 

Just spoke to them on the phone and has been sorted.

Thanks for all your help.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Mattoe.

[Lisa-P1987]

We are still looking to help you Mattoe. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks