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Discussion topic: I can't download after reinstating my sky

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This message was authored by Laing1 This message was authored by: Laing1

Re: I can't download after reinstating my sky

Posted by a Superuser, not a Sky employee. Find out more

@Mattoe wrote:

@Daniel0210 

 

So I should get an email of the notification for chat??


@Mattoe not all the time best to check back here as the Sky tech will post on here that they have initiated a chat request as per the one that Mr+fibbles+86 posted further up 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Mattoe This message was authored by: Mattoe

Re: I can't download after reinstating my sky

@Laing1 

 

Thanks for that

This message was authored by Dallen9798 This message was authored by: Dallen9798

Re: I can't download after reinstating my sky

@Mattoe 

 

It might be worth just giving Sky a quick call, They shouldn't be busy this morning should only be a quick call I'm not sure you'll get a chat invite unless it gets escalated again by a Superuser

--------------------------------------------------
My views are my own and I will assist where possible.

Sky Q 2TB UHD, 2X Mini Box, Sky BB UF1, Booster 4

I am just a customer, If I've got something wrong feel free to tell me, If I've something right mark it as an answer
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I can't download after reinstating my sky

Posted by a Superuser, not a Sky employee. Find out more

@Dallen9798 wrote:

@Mattoe 

I'm not sure you'll get a chat invite unless it gets escalated again by a Superuser


@Dallen9798 

It was escalated yesterday evening (post 9). 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Dallen9798 This message was authored by: Dallen9798

Re: I can't download after reinstating my sky

@Daniel0210 Just seen your post there - process noted for future, cheers.

--------------------------------------------------
My views are my own and I will assist where possible.

Sky Q 2TB UHD, 2X Mini Box, Sky BB UF1, Booster 4

I am just a customer, If I've got something wrong feel free to tell me, If I've something right mark it as an answer
This message was authored by Mattoe This message was authored by: Mattoe

Re: I can't download after reinstating my sky

@Dallen9798 @Daniel0210 

 

Just spoke to them on the phone and has been sorted.

 

Thanks for all your help.

This message was authored by Addie15 This message was authored by: Addie15

Re: I can't download after reinstating my sky

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to Mattoe.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: I can't download after reinstating my sky

Posted by a Sky employee

We are still looking to help you Mattoe. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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