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This discussion topic has been answered Discussion topic: I can't download after reinstating my sky

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This message was authored by: Laing1

Message posted on ‎21 Apr 2023 09:38 PM

Re: I can't download after reinstating my sky

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@Mattoe wrote:

@Daniel0210 

 

So I should get an email of the notification for chat??

@Mattoe not all the time best to check back here as the Sky tech will post on here that they have initiated a chat request as per the one that Mr+fibbles+86 posted further up 


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This message was authored by: Mattoe

Message posted on ‎22 Apr 2023 08:22 AM

Re: I can't download after reinstating my sky

@Laing1 

 

Thanks for that

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This message was authored by: Dallen9798

Message posted on ‎22 Apr 2023 08:27 AM

Re: I can't download after reinstating my sky

@Mattoe 

 

It might be worth just giving Sky a quick call, They shouldn't be busy this morning should only be a quick call I'm not sure you'll get a chat invite unless it gets escalated again by a Superuser

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This message was authored by: Daniel0210

Message posted on ‎22 Apr 2023 08:31 AM

Re: I can't download after reinstating my sky

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@Dallen9798 wrote:

@Mattoe 

I'm not sure you'll get a chat invite unless it gets escalated again by a Superuser

@Dallen9798 

It was escalated yesterday evening (post 9). 


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This message was authored by: Dallen9798

Message posted on ‎22 Apr 2023 08:32 AM

Re: I can't download after reinstating my sky

@Daniel0210 Just seen your post there - process noted for future, cheers.

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This message was authored by: Mattoe

Message posted on ‎22 Apr 2023 08:38 AM

Re: I can't download after reinstating my sky

@Dallen9798 @Daniel0210 

 

Just spoke to them on the phone and has been sorted.

 

Thanks for all your help.

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Message posted on ‎22 Apr 2023 08:53 AM

Re: I can't download after reinstating my sky

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to Mattoe.

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Message posted on ‎24 Apr 2023 11:32 AM

Re: I can't download after reinstating my sky

Posted by a Sky employee

We are still looking to help you Mattoe. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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