I can’t connect to sky box due to the remote not connecting

[Joshua-Carson]

It says "to get started, press (button) on your remote control to connect via WiFi" and the remote won't work 

[Joshua-Carson]

 

[oldfella]

---

@Joshua-Carson wrote:

It says "to get started, press (button) on your remote control to connect via WiFi" and the remote won't work 

---

Hi @Joshua-Carson 

Reset your mini remote by pressing  and holding 7 & 9 together on the remote until it’s led flashes four times. 
This will set it to infrared which will work all Q boxes.   However the remote must be pointed directly at the mini box.

Switch your mini box back on and you then you should be able to get past step 1 of 4.

Once you get the mini working make sure that you are pointing your remote at the mini box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.