I can’t access on demand services, and my mini boxes have no TV Guide

[GraemeLindsay]

I can't access on demand, and my mini boxes have no TV Guide or signal.

The error is as follows:

"Becasue of a technical issue, your download couldn't be completed."

It doesn't seem to be a broadband issue, as I can access BBC iPlayer through the box. 

[GraemeLindsay]

I have powered-off and reconnected everything, in the following order:

All power off

Sky Q box on

Wait 2 mins

Mini box on

[oldfella]

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@GraemeLindsay wrote:

I have powered-off and reconnected everything, in the following order:

All power off

Sky Q box on

Wait 2 mins

Mini box on

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Hi @GraemeLindsay 

Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[GraemeLindsay]

Hi again,

I tried the above and it didn't work, unfortunately. I will try to get in touch with Sky.

But thank Lou for your help.

Graeme